The Rules

The 5th Anti-Money Laundering Directive, which amends the 4th Anti-Money Laundering Directive Money Laundering Regulations 2007 and with the Money Laundering, Terrorist Financing and Transfer of Funds (Information of the Payer) Regulations 2017, obligates estate agents and real estate brokers, to implement procedures to prevent money laundering, by confirming the identity and / or identities of all vendors, buyers, leaseholders, leasors and people with significant control (PSC) of companies on residential and commercial property transactions.

The type of Transaction include; 

1. Selling a Property
2. Buying a Property
3. Leasing a Property with a value from €10,000 / £8,500 per calendar month.

If you are engaging in any one of the above transactions, for commercial and residential property, you will need to provide acceptable identity documents in order to establish a business relationship with our firm…

Click here to take note of the Identity Documents You Will Need to Provide.

Our Disclaimer & Privacy Policy has been updated to ensure compliance with the directive.

To help understand, the Information Commissioner’s role, here are a series of short videos below.

1. What does the ICO do?
https://www.youtube.com/watch?v=6A5sUoCbb-w

2. An introduction to Your Data Matters
https://www.youtube.com/watch?v=_RVPj-GSOdY

Brief FAQs

‍The UK is no longer in the EU. Does GDPR still apply?
Yes – the British government has made it clear that GDPR will remain implemented in full, regardless of Brexit, to ensure the continued alignment of EU and British law on data protection.

‍What is Stonelink International doing to ensure compliance?
We follow strict security procedures to maintain your confidentiality and prevent any unauthorised access to and use of your personal data. As always, we will continue to consider industry best practices relating to security and processes when providing you with a service and we have been working closely with our partners to help ensure they are also compliant.

Where can I read more?
The UK’s Information Commissioner’s Office (ICO) is a good place to start. Click on the following link for the Guide to the General Data Protection Regulation (GDPR)
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr

If you have any questions about the GDPR policy or our Disclaimer or Privacy Policy or wish to terminate the use of any information we have collected from you, please phone us direct on: +44 (0) 207 993 4081 or contact us.

Stonelink International (London) Limited has a privacy policy in place to reassure you, we take the protection of your privacy seriously when you use our website and telephone services and provide us with personal information.

Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation (GDPR) 2018
‍For the purpose of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation (GDPR), the data controller is Stonelink International (London) Limited of Linen Hall, 162 – 168 Regent Street, London, W1B 5TD. Our company registration number is: 08244749 | Our ICO registration number is Z3468085.

Stonelink International (London) Limited, the owner of this website www.stonelinkinternational.com and digital assets, complies with Data Protection laws in the United Kingdom and the EU GDPR. We follow strict security procedures to maintain your confidentiality and prevent any unauthorised access to and use of your personal data.

How we use your information?

‍Your Personal Data is stored on our database so that we can contact clients with information that meets their requirements, such as details of a property or service, in an appropriate and timely manner. To manage this we hold current and historic client contact details.

If you choose not to provide particular details we may be unable to provide you with some of our services or to personalise them for you, e.g. our email and SMS/Text property updates.

Stonelink International (London) Limited, the owner of this website www.stonelinkinternational.com and digital assets, does not sell, rent or deal in the personal information we hold.  Your rights under the Data Protection Act allow you to request amendment or deletion of the personal information we hold or to terminate the receipt of direct marketing materials for us.

By submitting your information, you consent to the use of that information as described in this Policy.

Security

Stonelink International (London) Limited, the owner of this website www.stonelinkinternational.com and digital assets, place great importance on the security of information associated with our customers and we attempt to protect against the loss, misuse and alteration of customer data under our control. Although we hold details on a secure server, we cannot ensure or guarantee that loss, misuse or alteration of data may occur although we use our best efforts to prevent this.

Sharing

‍From time-to-time, we may share aggregated demographic information with our partners and advertisers. This is not linked to any personal data that could identify any individual.

Log files/IP Addresses

‍We may automatically log your IP address (the unique address which identifies your computer on the internet), when you visit our website; this is automatically recognised by our web server. This information is used to administer our website and to collect from time-to-time, broad demographic information for collective use. We do not link IP addresses to personally identifiable information.

Cookies & Registration

‍Along with most websites, www.stonelinkinternational.com, automatically creates a ‘cookie’ when you visit us. A ‘cookie’ is information that is held on your computer enabling our website to recognise you when you visit us again, allowing us to tailor your visit to your specific requirements. As the ‘cookie’ is based on your computer we are unable to recognise you if you visit our websites from a different computer, unless you register with us.

This website uses cookies to improve the overall performance of the site and give you the best user experience. By continuing to use this website you are accepting the use of these cookies. Most web browsers automatically accept cookies, but can allow you to decline a cookie if you so wish. However, you may not be able to enjoy all the facilities on our website if you do so, including, identifying who you are so you may access your account information more quickly. Once you have registered, you will be able to login from any computer using your login details.

This Privacy Policy and your use of this website, is governed by and construed in accordance with the laws of England and Wales. If you have any questions about this policy or wish to terminate the use of any information we have collected from you, please phone us on + 44 (0) 207 993 4081 or send an email by filling in the form below or contact us today.

This website is the property of Stonelink International (London) Limited, Linen Hall, 162 – 168 Regent Street, London, W1B 5TD, United Kingdom; Company No: 08244749; VAT No: 188 4943 50. 

Our ICO registration number is Z3468085.

Stonelink International (London) Limited, the owner of this website, www.stonelinkinternational.com and digital assets, uses all reasonable efforts and takes all reasonable care to ensure that the information contained on this website, including any links, is current, accurate and complete, however, we provide it for information only and we cannot guarantee and cannot be responsible for errors, inaccuracies or omissions, nor for any loss that may result directly or indirectly from reliance on its content.

Stonelink International (London) Limited, cannot guarantee that the website shall be available without interruption or delay, nor that it will be free from errors, defects or viruses. This website may be corrected or updated without prior notice and we reserve the right to change the information on this website (including this DISCLAIMER) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

Property Particulars

‍Every effort has been undertaken to ensure the detail and measurements within our particulars are accurate. However, it should be noted that they are approximate and are only a general guide to the property. Property particulars produced must not be construed as a contract or an offer. Details shown (if applicable) regarding text, graphics, advertisements, links and sales or lease details, service charges, ground rent, photos, tenure periods and distances cannot be guaranteed fully accurate and a solicitor should check and confirm prior to contract.

External Links

‍This website contains links to other sites. Please be aware that Stonelink International (London) Limited are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements and / or policies of each and every website. Nothing on this website shall be regarded or taken as financial advice.

This DISCLAIMER and your use of this website, is governed by and construed in accordance with the laws of England and Wales. If you have any questions about this policy or wish to terminate the use of any information we have collected from you, please phone us on + 44 (0) 207 993 4081 or send an email by filling in the form below or contact us today.

This website is the property of Stonelink International (London) Limited, Linen Hall, 162 – 168 Regent Street, London, W1B 5TD, United Kingdom; Company No: 08244749; VAT No: 188 4943 50.
Our ICO registration number is Z3468085.

Stonelink International (London) Limited, is committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight (8) weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

Where your complaint is initially made orally you will be requested to send a written summary of your complaint to the person dealing with it.

Complaints Address

Upon filing the complaint, the first point of contact to deal with complaints, will be the relevant person to take on the case. Please send details are set out below:-

Stonelink International (London) Limited
Administration Team
Linen Hall, 162 – 168 Regent Street, London, W1B 5TD, United Kingdom
T: + 44 (0) 207 993 4081
E: admin (at) stonelinkinternational (.) com
W:  Send an email through our contact us page.

What will happen next?

• We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen (15) working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied with our final viewpoint (or more than eight (8) weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
E: admin (at) tpos (.) co (.) uk
T: 01722 333 306
W: www.tpos.co.uk
Link: Make a Complaint – The Property Ombudsman (tpos.co.uk)

Our TPO Agent Membership ID: D7618-0

Please note the following:

You will need to submit your complaint to The Property Ombudsman within twelve (12) months from the date of our final viewpoint, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.

External Links

This website contains links to other sites. Please be aware that Stonelink International (London) Limited are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements and / or policies of each and every website. Nothing on this website shall be regarded or taken as financial advice.

Website

This website, is governed by and construed in accordance with the laws of England and Wales. If you have any questions about our privacy policy or wish to terminate the use of any information we have collected from you, please phone us on + 44 (0) 207 993 4081 or send an email by filling in the form below or contact us today.

This website is the property of Stonelink International (London) Limited, Linen Hall, 162 – 168 Regent Street, London, W1B 5TD, United Kingdom; Company No: 08244749; VAT No: 188 4943 50.

Our ICO registration number is Z3468085.